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Customer Support
If you can't find the answer to your Shipping, Billing, Product or Party Set-up question in the FAQs below, or need some help coordinating your party or just getting organized, call us and talk to a party planner about your event for FREE! We love to talk party!

You can reach us at:

646-383-8497 or PartySupport@settocelebrate.com


If you need to send us something, our address is:

Set To Celebrate, 1603 Augusta Circle Mount Laurel, NJ 08054


Customer Support hours are: Monday to Thursday from 9:30am - 5:00pm EST, Friday from 9:30am - 3:00pm EST, Saturday - CLOSED and Sunday - 11am to 5pm EST email and phone messages are checked but there is no customer service on site - all messages will be returned by Monday. If you do not reach our customer service and instead get a voice mail, please leave a message and we will get back to you as quickly as possible. ALL SATURDAY & SUNDAY MESSAGES & E-MAILS will be returned by Monday.

Need to speak with someone outside of normal business hours? Please do not hesitate to leave a message or e-mail us to ask for a scheduled call when it is most convenient for you to speak! We always do our best to accommodate call requests up to 10pm EST.

FREQUENTLY ASKED QUESTIONS - BILLING, SHIPPING, PRODUCT & SET UP

BILLING QUESTIONS:

Will I be charged sales tax?
Can I use a PayPal account to pay for my order?
How will the charges appear on my card?
What is your return policy?
What do I do if my order is not correct, incomplete or arrives damaged?
How will my return be credited?
How do I cancel/modify my order?
Do you sell wholesale?
Do you accept international credit cards?


SHIPPING QUESTIONS:

How much is shipping?
Can I use my Fed Ex or UPS account number?
How long will my package take to arrive?
Do you offer Saturday delivery?
Do you ship outside the United States?
Do you require a signature for deliveries?
What happens if my package is refused delivery?
Can I track my package?


PRODUCT & SET-UP QUESTIONS:

What makes Set To Celebrate different from other party stores?
How much tableware should I buy?
Where do I find instructions to set up my centerpiece or party?
What if I want a party package with different tableware than what is shown?
I want to order a custom banner but there is already a banner included with my party package. Can I get the custom banner instead and get credited for the other banner?
I want to order different favors than the ones included in my party package. Can I get credited for the favors in the package?
Where do I get the template to print my buffet/place cards from my computer?
Where do I get helium for my balloons?
Where do I send my photos for the Photo Banner I ordered?
What form do the photos need to be for my Photo Banner?


Will I be charged sales tax?

Because we are a New Jersey business, packages shipped within New Jersey are charged 7.0% sales tax to the cost of the order.

How do I use my PayPal account to pay for my order?

When you place your order, you will see a PayPal button below the place where you enter your credit card information. Click on that button and follow the instructions to pay by Paypal.

How will the charges appear on my card?

Your charges will appear as Set To Celebrate.

What is your return policy?

We are so sure that you will love your party that if you are not completely satisfied, we will be happy to refund your purchase within 30 days from the purchase date minus the actual shipping charges for the cost of shipping your item or items (if your order cost more to ship than you were charged when you placed the order, and we assumed the additional shipping charges, you will be refunded less that total actual shipping charge that we paid). Items must be returned in their original packaging and unopened. Custom banners and other personalized items are not returnable.

It is very important when shipping products, to re-package them carefully so that no damage occurs on route back to us. Once the item or items are received and it has been determined that they are in good condition, you will be refunded the full purchase price. REFUNDS EXCLUDE SHIPPING and you are responsible for return shipping costs unless the return is the result of a shipping error on our part or damage during initial shipping. In addition, if your order was shipped with free shipping, and a partial return makes the total order less than the $100 required for free shipping, you will not be refunded the amount that the remainder of the order would have cost to ship.

We recommend that you have some kind of tracking information, as we are not responsible for packages that are lost during transit back to us.

For damaged items, we require that you contact us via phone or e-mail, within 5 business days of receipt to notify us of the issue and receive an RA (return authorization).

Please write the reason for your return on the back of the packing slip and place it in the package with the returned item. PLEASE SEND RETURNS TO THE FOLLOWING ADDRESS:

Set To Celebrate 1603 Augusta Circle Mount Laurel, NJ 08054

What do I do if my order is not correct, incomplete or arrives damaged?

It is our goal to supply the correct order every time, however, occasionally a customer will receive an order that is incorrect or have a missing item. Although it has yet to happen to us (We have great packers!), it may also be possible that an item gets damaged during shipping. In any of these situations, please contact us via phone or e-mail within 5 business days of the delivery date or we will not be able to accept the claim or return. Missing items or exchanges due to our error will be shipped at no additional cost, and any shipping costs you incur will be refunded – You will need to contact us before you ship the item back to receive refunded shipping.

How will my return be credited?

Returns will be credited back to the credit card the purchase was made on through or to your Paypal account if you ordered via Paypal.

How do I cancel/modify my order?

Once your order is placed you are welcome to call or e-mail us with changes or additions to your order at any time prior to shipping.

Do you sell wholesale?

Although we design and fabricate many of our products, we do not sell wholesale at this time, however, we are developing a wholesale line, so please contact us for more information.

Do you accept international credit cards?

Unfortunately, we do not accept credit cards with international billing addresses including Canada. As we have no way of verifying the billing address we cannot ensure proper fraud protection. We do ship internationally and can accept payment from a verified Paypal account but we must ship to the address that is associated with the account. Please e-mail us at partysupport@settocelebrate.com for a shipping quote.

How much is shipping?

Ground Shipping & Handling is FREE for orders over $125.00. Your "charged" Shipping & Handling cost is based on the total cost of your order. Handling ranges from $.50 to $3.50 depending on the packing materials required.

There are restrictions for Free Shipping. We do not offer free shipping for porcelain orders, and if you live in what is considered an "Extended Residential Area" outside of Fedex standard shipping range, you may be charged for the Extended Residential Area fee that Fedex applies.

TO SEE THE SHIPPING CHARGE FOR YOUR ORDER - Go to your shopping cart, click "Checkout", Enter your zipcode in the shipping address box, choose your Shipping Method and hit "Apply".

Please feel free to call us if you would like an actual shipping estimate! 646-383-8497.

Because every order is a different weight and needs a different sized box we cannot determine what the exact shipping cost will be for your order. In addition, where you live also factors into the cost. Therefore, we need to charge for shipping based on the price.

Ground Shipping is as Follows (*Note: If you live in what is considered "an Extended Residential Area" by Fedex or USPS, there may be an additional shipping surcharge):

0 - 24.99 = 3.95 to 8.95*

25.00 – 49.99 = 4.95 to 9.95*

50.00 – 74.99 = 5.95 to 11.95*

75.00 – 99.99 = 6.95 to 16.95*

100.00 - 150.00 = 9.95 to 18.95 (FREE IN CONTINENTAL US*)

150.01 - 200.00 = 11.95 to 21.95 (FREE IN CONTINENTAL US*)

200.01 - 250.00 = 18.95 to 24.95 (FREE IN CONTINENTAL US*)

250.01 - 300.00 = 22.95 to 27.95 (FREE IN CONTINENTAL US*)

300.01 - 400.00 = 28.95 to 30.95 (FREE IN CONTINENTAL US*)

400.01 - 500.00 = 32.95 to 34.95 (FREE IN CONTINENTAL US*)

500.01 - 750.00 = 38.95 to 56.95 (FREE IN CONTINENTAL US*)

750.01 – 1000.00 = 49.95 to 84.95 (FREE IN CONTINENTAL US*)

Standard "ground" shipping takes up to 7 business days from the time the package ships (Monday-Friday, do not count weekends) and does not offer guaranteed delivery dates or times. Shipping time is based on where you are located in the country. Orders on the East Coast generally arrive within 2 to 3 days from when they are shipped and the West Coast between 5 and 7 days. You are welcome to go onto www.fedex.com to see the approximate time for ground shipping from our shipping zip code - 08057 to yours. From experience, we recommend that if your party is on a Saturday or Sunday and you are ordering the Thursday or Friday before or the Monday or Tuesday of that week, you select an expedited shipping option. Nothing is worse than having a beautiful party planned and all your party items arriving after the weekend.

Express Shipping - 2 to 3 days (business days) after the order is processed is an additional cost of up to 29.95 per $100 depending on where you are located in the country. If you are receiving free shipping for your order, expedited shipping is still an additional charge and calculated minus what your ground shipping cost would have been. Keep in mind that Express Shipping is only the ship time. You still need to allow time for your order to be processed.

Overnight shipping costs are available upon request. For Overnight and 2-day delivery, the order must be received by 12:00 noon e.s.t. to guarantee same day shipping. Please call us at 646-383-8497, and we will provide you with the additional cost and discuss whether your particular order can be prepared for same-day shipping. If you have any questions about ordering from Set To Celebrate, please contact us.

Can I use my Fed Ex or UPS account number?

Yes. Place your order as “Standard Shipping” and then call Set To Celebrate after you place your order to make arrangements. 646-383-8497 Since Set To Celebrate does not have a daily pick-up from UPS, you may incur an additional pick-up charge. You should call UPS to confirm this.

How long will my package take to arrive?

Set To Celebrate ships most standard orders within 3 business days of the order being placed. Large orders, certain centerpieces and custom items or orders with personalization may take longer although we always guarantee you will receive your order prior to your event as long as we know the event date. Orders placed before 3pm on Monday through Thursday will generally ship 3 business days later - Thursday shipment for a Monday order as an example. If you place your order on a Friday before 12pm it will generally ship on the following Wednesday. If you place it after 12pm it will generally ship on Thursday. Orders placed on Saturday or Sunday will ship on Thursday. SHIPPING TIME IS IN ADDITION TO THE TIME IT TAKES TO PROCESS YOUR ORDER. 3-7 BUSINESS DAYS DOES NOT MEAN YOU WILL RECEIVE YOUR ORDER IN 3-7 DAYS. IT MEANS YOUR WILL RECEIVE IT 3-7 DAYS AFTER IT PROCESSES.

WE GUARANTEE DELIVERY PRIOR TO YOUR EVENT DATE HOWEVER WE DO NOT GUARANTEE WHEN THE ORDER WILL SHIP FROM OUR FACILITY. If you provide an event date with your order, and it is within our normal shipping parameters, we guarantee that your order will arrive at least one day prior to your event date, even if it means that we need to incur any expedited shipping costs. If the date you provide is not within our standard shipping time frame, we will contact you within 24 hours of placing your order to discuss shipping options. During the holiday season (November 15th through January 3rd) please allow extra time for your ground package to arrive.

Ground Shipping takes up to 3 - 7 business days from the time the package ships (Monday-Friday - do not count weekends). SHIPPING TIME IS IN ADDITION TO THE TIME IT TAKES TO PROCESS YOUR ORDER. 3-7 DAYS DOES NOT MEAN YOU WILL RECEIVE YOUR ORDER IN 3-7 DAYS. IT MEANS YOUR WILL RECEIVE IT 3-7 DAYS AFTER IT PROCESSES. From experience, we recommend that if your party is on a Saturday or Sunday and you are ordering the Friday before or Monday or Tuesday of that week, you select an expedited shipping option. Nothing is worse than having a beautiful party planned and all your party items arriving after the weekend. During the holiday season (November 15th through January 3rd) please allow extra time for your ground package to arrive.

Orders to the West Coast take 5-7 business days for ground shipping. If you need your order within 7 business days of placing it, you need to let us know the date of your event or call us or e-mail us to discuss shipping options. SHIPPING TIME IS IN ADDITION TO THE TIME IT TAKES TO PROCESS YOUR ORDER. 3-7 BUSINESS DAYS DOES NOT MEAN YOU WILL RECEIVE YOUR ORDER IN 5-7 DAYS. IT MEANS YOUR WILL RECEIVE IT 5-7 DAYS AFTER IT PROCESSES.

2nd Day and Overnight shipping costs are available upon request. Please e-mail (PartySupport@SetToCelebrate.com) or call us and we will provide you with the additional cost. If you have any questions about ordering from Set To Celebrate, please contact us.

Do you offer Saturday delivery?

Please contact us for information and costs for Saturday delivery.

Do you ship outside the United States?

We do ship outside the US, however, our website is not set up to accept international credit cards or to calculate international shipping charges. If you are an international customer (including Canada and Puerto Rico), please e-mail us your order (you can put your items into the shopping cart and "copy" and "paste" the cart into an e-mail and we will send you a shipping quote. Once you agree to the price, we will send you a Paypal invoice to make your payment from.

Do you require a signature for deliveries?

No we do not, however, make sure you have a safe place for delivery if you are not going to be home. Once your package leaves Set To Celebrate, we cannot guarantee its safe delivery if there is no one home to accept it. If you have any concerns regarding this, have your package sent to your place of business or request a signature using the "Notes" during checkout (additional charge from Fedex and UPS). Set To Celebrate will e-mail you with a Fed Ex or UPS tracking number. Please be sure to track your package. This helps avoid lost packages, incorrect deliveries, and further problems. If you cannot be reached and there is a delivery issue, Set To Celebrate reserves the right to make all decisions with regard to the package. If a package is refused for delivery, you will be responsible for any shipping charges incurred by Set To Celebrate and any other related costs.

What happens if my package is refused delivery?

If a package is refused for delivery, you will be responsible for any shipping charges incurred by Set To Celebrate and any other related costs.

Can I track my package?

Yes. Set To Celebrate ships using Fedex and a tracking number will be sent to you with your order confirmation when you order ships. If your package is shipped USPS, you can request a delivery confirmation for $1.00 additional cost.



Standard "ground" shipping takes up to 7 business days from the time the package ships (Monday-Friday, do not count weekends) and and does not offer guaranteed delivery dates or times. Shipping time is based on where you are located in the country. Orders on the East Coast generally arrive within 2 to 3 days of being shipped and the West Coast between 5 and 7 days. From experience, we recommend that if your party is on a Saturday or Sunday and you are ordering the Monday or Tuesday of that week, you select an expedited shipping option. Nothing is worse than having a beautiful party planned and all your party items arriving after the weekend.

Express Shipping - 3 days (business days) is an additional cost of up to 29.95 per $100 depending on where you are located in the country. If you are receiving free shipping for your order, expedited shipping is still an additional charge and calculated minus what your ground shipping cost would have been.

Overnight shipping costs are available upon request. For Overnight and 2-day delivery the order must be received by 12:00 noon e.s.t. to guarantee same day shipping. Please e-mail (PartySupport@SetToCelebrate.com) or call us and we will provide you with the additional cost. If you have any questions about ordering from Set To Celebrate, please contact us.

Can I use my Fed Ex or UPS account number?

Yes. Place your order as “Standard Shipping” and then call Set To Celebrate after you place your order to make arrangements. 646-383-8497 Since Set To Celebrate does not have a daily pick-up from UPS, you may incur an additional pick-up charge. You should call UPS to confirm this.

How long will my package take to arrive?

Set To Celebrate ships most standard orders within 3-5 business days of the order being placed. Large orders, certain centerpieces and custom items or orders with personalization may take longer although we always guarantee you will receive your order prior to your event as long as we know the event date. SHIPPING TIME IS IN ADDITION TO THE TIME IT TAKES TO PROCESS YOUR ORDER. 3-7 BUSINESS DAYS DOES NOT MEAN YOU WILL RECEIVE YOUR ORDER IN 3-7 DAYS. IT MEANS YOUR WILL RECEIVE IT 3-7 DAYS AFTER IT PROCESSES.

If you provide an event date with your order, and it is within our normal shipping parameters, we guarantee that your order will arrive at least one day prior to your event date, even if it means that we need to incur any expedited shipping costs. If the date you provide is not within our standard shipping time frame, we will contact you within 24 hours of placing your order to discuss shipping options. During the holiday season (November 15th through January 3rd) please allow extra time for your ground package to arrive.

2nd Day and Overnight shipping costs are available upon request. Please e-mail (PartySupport@SetToCelebrate.com) or call us and we will provide you with the additional cost. If you have any questions about ordering from Set To Celebrate, please contact us.

Do you offer Saturday delivery?

Please contact us for information and costs for Saturday delivery.

Do you ship outside the United States?

Currently we do not ship outside of the US, but if you are an international customer (including Canada and Puerto Rico), please sign up for our mailing list and you will be notified when this policy changes.

Do you require a signature for deliveries?

No we do not, however, make sure you have a safe place for delivery if you are not going to be home. Once your package leaves Set To Celebrate, we cannot guarantee its safe delivery if there is no one home to accept it. If you have any concerns regarding this, have your package sent to your place of business or request a signature using the "Notes" during checkout (additional charge from Fedex and UPS). Set To Celebrate will e-mail you with a Fed Ex or UPS tracking number. Please be sure to track your package. This helps avoid lost packages, incorrect deliveries, and further problems. If you cannot be reached and there is a delivery issue, Set To Celebrate reserves the right to make all decisions with regard to the package. If a package is refused for delivery, you will be responsible for any shipping charges incurred by Set To Celebrate and any other related costs.

What happens if my package is refused delivery?

If a package is refused for delivery, you will be responsible for any shipping charges incurred by Set To Celebrate and any other related costs.

Can I track my package?

Yes. If Set To Celebrate ships using Fedex and a tracking number will be sent to you with your order confirmation when you order ships. If your package is shipped USPS, you can call for tracking if you do not receive an e-mail from the USPS website.



Standard "ground" shipping takes up to 7 business days from the time the package ships (Monday-Friday, do not count weekends) and and does not offer guaranteed delivery dates or times. Shipping time is based on where you are located in the country. Orders on the East Coast generally arrive within 2 to 3 days and the West Coast between 5 and 7 days. From experience, we recommend that if your party is on a Saturday or Sunday and you are ordering the Monday or Tuesday of that week, you select an expedited shipping option. Nothing is worse than having a beautiful party planned and all your party items arriving after the weekend.

Express Shipping - 3 days (business days) is an additional cost of up to 29.95 per $100 depending on where you are located in the country. If you are receiving free shipping for your order, expedited shipping is still an additional charge and calculated minus what your ground shipping cost would have been.

Overnight shipping costs are available upon request. For Overnight and 2-day delivery the order must be received by 12:00 noon e.s.t. to guarantee same day shipping. Please e-mail (PartySupport@SetToCelebrate.com) or call us and we will provide you with the additional cost. If you have any questions about ordering from Set To Celebrate, please contact us.

What makes Set To Celebrate special?

When we began Set To Celebrate, we looked around the web and visited many brick and mortar party stores from the high-end gift shops to the mass party retailers, and saw very few decorative products that we would want to use for our own parties. When we did find something, like nice tableware, they were often out of stock on some of the items, and they never offered ideas for creating a complete, "adult", elegant party designs. When we left a store, we had often spent hundreds of dollars and were missing pieces that we still had to look for at other stores or on-line. Moreover, since we wanted something special and elegant, not a cardboard centerpieces and decorations that had the look of a kid's party, we were faced with coming up with something on our own and trying to find the time to make it.

Set To Celebrate's goal is to offer complete designs that you can buy - soup to nuts - from the highest quality products. Since we could not source many of these things, we had to design and fabricate or manufactuer them ourselves. Our centerpieces use real satin ribbon, not florist ribbon and our socks are quality brands that you would actually buy for your own kids. We care that each bow is perfectly tied and if we would not put it on our tables, we are not going to sell it to you (and we have very high standards!).

We have tried to put together designs and tableware collections that are beautiful, different and at different price points to give you many options within a theme. So, if you don't see the combination of decor and tableware that you would like, contact us and we will make sure you get exactly what you want.

Finally, we believe that the success of your party is in the smallest details. People won't be able to pinpoint exactly why your table or room look spectacular, but when it is done right, the overall effect is; "Wow!". Therefore, we do things like pre-cut your balloon ribbons to the correct lengths for the perfect balloon bouquet and give detailed instructions on different ways to set up your buffet table to look professional. See our "Tips & Ideas" section for great tips and ideas for creating the perfect party.



Basic guidelines for calculating the amount of tableware you need for your party...

The 2 things you need to consider when ordering are what you are serving and how many people you are having.The following covers 5 different types of parties and the estimates amounts of tableware you will need to order. We also have an easy to follow chart of this information that we will be happy to e-mail you. Send us your contact information and put “Tableware Chart” in the subject box of the e-mail to PartySupport@SetToCelebrate.com.

- Buffet Brunch, Lunch or Dinner:
  • Lunch Plates For every 10 guests you need 1 Plate per person plus an additional 5 Plates
  • .
  • Dessert Plates For every 10 guests you need 1 Plate per person plus an additional 5 Plates
  • .
  • Lunch Napkins For every 10 guests you need 1 Napkin per person plus an additional 5 Napkins
  • .
  • Beverage Napkins For every 10 guests you need 1 Napkin per person plus an additional 5 Napkin
  • .
  • Hot/Cold Cups For every 10 guests you need 1 Cup per person plus an additional 5 Cups
  • . (If you are using the hot/cold cups for all your drinks, you need 2 per person)
  • Plastic Cups For every 10 guests you need 1 Cup per person plus an additional 5 Cups
  • .
  • Forks For every 10 guests you need 2 per person – 1 for the meal and 1 for dessert
  • .
  • Knives 1 per person plus 1 extra package as back up.
  • Spoons 2 per person – assuming 1 for the meal and 1 for coffee.
  • Guest Towels 1 package per 25 Guests.


- Seated Lunch or Dinner:
  • Lunch Plates For 10 to 30 guests you need 1 Plate per person plus 1 additional Package of Plates. 30 to 100 Guests, get 2 additional packages of plates if there are 8-10 in a package and 1 if there are 24 in the package
  • .
  • Dessert Plates For 10 to 30 guests you need 1 Plate per person plus 1 additional Package of Plates. 30 to 100 Guests, get 2 additional packages of plates if there are 8-10 in a package and 1 if there are 24 in the package
  • .
  • Lunch Napkins For 10 to 30 guests you need 1 Plate per person plus 1 additional Package of Plates. 30 to 100 Guests, get 2 additional packages of plates if there are 8-10 in a package and 1 if there are 24 in the package
  • .
  • Beverage Napkins For 10 to 30 guests you need 1 Plate per person plus 1 additional Package of Plates. 30 to 100 Guests, get 2 additional packages of plates if there are 8-10 in a package and 1 if there are 24 in the package
  • .
  • Hot/Cold Cups For 10 to 30 guests you need 1 Plate per person plus 1 additional Package of Plates. 30 to 100 Guests, get 2 additional packages of plates if there are 8-10 in a package and 1 if there are 24 in the package
  • . If you are not using Plastic cups along with the hot/cold cups, you need 2 per person
  • Plastic Cups For 10 to 30 guests you need 1 Plate per person plus 1 additional Package of Plates. 30 to 100 Guests, get 2 additional packages of plates if there are 8-10 in a package and 1 if there are 24 in the package
  • .
  • Forks 2 per person – 1 for the Meal and 1 for Dessert
  • .
  • Knives 1 per person plus 1 extra package as back up.
  • Spoons 1 per person and 1 extra package.
  • Guest Towels 1 package per 25 Guests.


- Continental Buffet Breakfast or Brunch
  • Lunch Plates For every 10 guests you need 1 Plate per person plus an additional 5 Plates
  • .
  • Dessert Plates For every 10 guests you need 1 Plate per person plus an additional 5 Plates
  • .
  • Lunch Napkins 2 per person
  • .
  • Beverage Napkins 2 per person
  • .
  • Hot/Cold Cups 2 per person. *If you are both hot/cold cups and plastic cups you can generally or an extra 5 cups of each for every 10 people
  • .
  • Plastic Cups 2 per person. *If you are both hot/cold cups and plastic cups you can generally or an extra 5 cups of each for every 10 people
  • Forks For every 10 guests you need 5 extra
  • .
  • Knives 1 per person plus 1 extra package as back up.
  • Spoons 1 per person plus 1 extra package as back up.
  • Guest Towels 1 package per 25 Guests.



Where do I find instructions to set up my centerpiece or party?

Instructions for set-up should have been included with your party. If you do not find them in the box, please e-mail us with your order number (on the packing slip) or the name of the person who placed the order and the item or items you need instructions for, along with the e-mail address you would like them sent to.

Please contact us as: PartyPlanner@SetToCelebrate.com



What if I want a party package with different tableware than what is shown?

If you would like to create your own party package, go to the ordering section of the party with the Centerpiece that you like. In the second ordering box "Choose Individual Decorative Items", order a "Table Topper" Centerpiece Package (Includes a Centerpiece, Underlay or Runner, Balloons for Centerpiece and Table Sprinkles). You can then go to any party that has the tableware package that you like and in the first ordering box "Choose A Complete Party Package", order as many "Additional 10 Guest Tableware Packages" or "Individual Guest Tableware Packages" as you need for the number of guests you are having. The only items not included in the combined packages are; the Tablecloth, Banner and Buffet/Place Cards which you can order a la carte. Be aware that some tableware packages include favors and some do not, so make sure you choose a package that meets your party needs.



I want to order a custom banner but there is already a banner included with my party package. Can I get the custom banner instead and get credited for the other banner?

Yes. When you check out, put a message in the "Notes" box that you would like to be credited for the banner in your package. Unfortunately, we are not yet able to do this when you order, so the credit will not show up until your order is shipped and your credit card is charged.

Please note - Items in the party packages are discounted up to 10%, so you will be credited at the discounted price.



I want to order different favors than the ones included in my party package. Can I get credited for the favors in the package?

Yes. When you check out, put a message in the "Notes" box that you would like to be credited for the favors in your package. Unfortunately, we are not yet able to do this when you place order, so the credit will not show up until your order is shipped and your credit card is charged.

Please note - Items in the party packages are discounted up to 10%, so you will be credited at the discounted price.



Where do I get the template to print my buffet/place cards from my computer?

A template should have been e-mailed to the e-mail address you provided when you ordered. Unfortunately, we are not set up to enable you to download from our site at this time. Please send us an e-mail at PartyPlanner@SetToCelebrate.com and we will send you the template.



Where do I get helium for my balloons?

You have 2 choices for blowing up your balloons - Buy a disposable helium tank and do it yourself, or take them to your local drugstore, card shop or party store and they will generally inflate them for a small fee

Disposable helium tanks cost about $24.99, blow up about 30-40 11" balloons and can be purchased at a party store, Target, Walmart or a big box store like BJ's or Costco. If you are taking them to be inflated and you are in a rush, call ahead to make sure that they can blow them up when you get there or you may have to come at a specific time or pick them up later. Set To Celebrate always sends pre-cut ribbon that matches your balloons perfectly. Give them the ribbon and tell them that this is the ribbon you want them to use. Also, always have them leave about 9 inches at the end of the knot for curling. This is a quick finishing touch that really makes the difference between an average and professional look to your party (see the "Tips & Ideas" in our Balloon section for this and other great balloon decorating ideas.).



Where do I send my photos for my custom banner?

If you did not receive an e-mail after placing your order, please read the following information regarding what types of photos work best in a photo banner and where to send you images.

- Your photos should be sent as "JPegs". We cannot work with Tifs, Gifs or PDFs.

- Photos should be at least 300K and no larger than 2MB.

- Cell Phone photos including iPhone photos do not make good banner photos.

- Close-ups make the best banners – However, please do not crop your photos before sending them. Photos will be cropped for the greatest impact at the discretion of our designers. Photos that include full body shots are generally cropped to upper body and face. We do not send proofs before printing. For examples of how photos have been edited for banners and the types of photos that work best, see our Banner Gallery. http://www.settocelebrate.com/baphgaiwhare.html

Please send your photos to photobanner@gmail.com. You are welcome to send one extra photo as an alternate if you are not sure what will look best in the banner and we will choose the best options, however, we do not send proofs so you will be leaving the final choice up to the designer.

If we are unable to use any photos, we will contact you. Please contact us if you have any questions at 646-383-8497 or partysupport@settocelebrate.com.



What kind of photos can be used for my custom banner?



- Your photos should be sent as "JPegs". We cannot work with Tifs, Gifs or PDFs.

- Photos should be at least 300K and no larger than 2MB.

- Cell Phone photos including iPhone photos do not make good banner photos.

- Close-ups make the best banners – However, please do not crop your photos before sending them. Photos will be cropped for the greatest impact at the discretion of our designers. Photos that include full body shots are generally cropped to upper body and face. We do not send proofs before printing. For examples of how photos have been edited for banners and the types of photos that work best, see our Banner Gallery. http://www.settocelebrate.com/baphgaiwhare.html





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