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The following are our two most popular shipping questions. A full list of shipping FAQs and rates follows.

WHEN WILL MY ORDER SHIP?

Set To Celebrate processes and ships most orders within 3 business days of the order being placed. Large orders, certain centerpieces and custom items, or orders with personalization generally take longer particularly in our Spring and Fall busy seasons, however, we always guarantee that you will receive your order in time for your event. Orders placed before 3pm on Monday through Thursday will generally ship 3 business days later - Thursday shipment for a Monday order as an example. If you place your order on a Friday before 12pm it will generally ship on the following Wednesday. If you place it after 12pm it will generally ship on Thursday. Orders placed on Saturday or Sunday will ship on Thursday.

SHIPPING TIME IS IN ADDITION TO THE TIME IT TAKES TO PROCESS YOUR ORDER. "3-7 Day Ground Shipping" does NOT mean that you will receive your order 3-7 days after it is placed. It means that you will receive your order 3-7 Business Days AFTER it processes. EXPRESS SHIPPING will arrive 2-3 BUSINESS Days AFTER YOUR ORDER PROCESSES.

If you provide an event date with your order, and it is within our normal shipping parameters, although we do not guarantee a ship date, we do guarantee that your order will arrive at least one day prior to your event date, even if it means that we need to incur any expedited shipping costs. If the date you provide is not within our standard shipping time frame, we will contact you to discuss shipping options. During the holiday season (November 15th through January 3rd) please allow extra time for your ground package to arrive.

Orders to the West Coast take 5-7 days for ground shipping. If you need your order within 7 business days of placing it, you need to let us know the date of your event or call us or e-mail us to discuss shipping options.

WHAT WILL MY SHIPPING COST BE & WHAT IS SET TO CELEBRATE'S SHIPPING REFUND POLICY?

Ground Shipping & Handling is FREE for orders over $125.00.* Your "charged" Shipping & Handling cost is based on the total cost of your order. Handling ranges from $.50 to $3.50 depending on the packing materials required.

*There are restrictions for Free Shipping. We do not offer free shipping for porcelain orders, and if you live in what is considered an "Extended Residential Area" outside of Fedex standard shipping range, you may be charged for the Extended Residential Area fee that Fedex applies.

TO SEE YOUR SHIPPING CHARGE - Go to your shopping cart, click "Checkout", Enter your zip code in the shipping address box, choose your Shipping Method and hit "Apply".

Please feel free to call us for an actual shipping estimate! 646-383-8497.

COMPLETE LIST OF SHIPPING FAQs

If you have a shipping question that is not answered in the FAQs below, please do not hesitate to e-mail or call us - we are always happy to talk to you!

E-MAIL: PartySupport@SetToCelebrate.com

PHONE: 646-383-8497

How much is shipping?
Can I use my Fed Ex or UPS account number?
How long will my package take to arrive?
Do you offer Saturday delivery?
Do you ship outside the United States?
Do you require a signature for deliveries?
What happens if my package is refused delivery?
Can I track my package?


How much is shipping?

Ground Shipping is FREE for orders over $125.00. For all other orders, unfortunately, because every order is a different weight and needs a different sized box we cannot determine what the exact shipping cost will be for your order. In addition, where you live also factors into the cost. Therefore, we need to initially for shipping based on the price of you order…we know, we buy online and this annoys us too.

Ground Shipping is as Follows (*Note: If you live in what is considered "an Extended Residential Area" by Fedex or USPS, there may be an additional shipping surcharge):

0 - 24.99 = 4.95 to 8.95*

25.00 – 49.99 = 4.95 to 11.95*

50.00 – 74.99 = 5.95 to 12.95*

75.00 – 99.99 = 6.95 to 16.95*

100.00 - 150.00 = 9.95 to 18.95 ($125+ FREE IN CONTINENTAL US*)

150.01 - 200.00 = 11.95 to 21.95 (FREE IN CONTINENTAL US*)

200.01 - 250.00 = 18.95 to 24.95 (FREE IN CONTINENTAL US*)

250.01 - 300.00 = 22.95 to 27.95 (FREE IN CONTINENTAL US*)

300.01 - 400.00 = 28.95 to 30.95 (FREE IN CONTINENTAL US*)

400.01 - 500.00 = 32.95 to 34.95 (FREE IN CONTINENTAL US*)

500.01 - 750.00 = 38.95 to 56.95 (FREE IN CONTINENTAL US*)

750.01 – 1000.00 = 49.95 to 84.95 (FREE IN CONTINENTAL US*)

Standard "ground" shipping takes up to 7 business days from the time the package ships (Monday-Friday, do not count weekends) and and does not offer guaranteed delivery dates or times. Shipping time is based on where you are located in the country. Orders on the East Coast generally arrive within 2 to 3 days of the order being shipped and the West Coast between 5 and 7 days. From experience, we recommend that if your party is on a Saturday or Sunday and you are ordering the Monday or Tuesday of that week, you select an expedited shipping option. Nothing is worse than having a beautiful party planned and all your party items arriving after the weekend.

Express Shipping - 3 days (business days) is an additional cost of up to 29.95 per $100 depending on where you are located in the country. If you are receiving free shipping for your order, expedited shipping is still an additional charge and calculated minus what your ground shipping cost would have been.

Overnight shipping costs are available upon request. For Overnight and 2-day delivery the order must be received by 12:00 noon e.s.t. to guarantee same day shipping. Please call us at 888-604-2203 and we will provide you with the additional cost and discuss whether your particular order can be prepared for same day shipping. If you have any questions about ordering from Set To Celebrate, please contact us.

Can I use my Fed Ex or UPS account number?

Yes, you can use a Fedex account number. We do not have a regular UPS pick-up, however we can do a UPS drop-off for an additional $5.00.

Place your order as “Standard Shipping” and then call Set To Celebrate after you place your order to make arrangements. 888-604-2203 Since Set To Celebrate does not have a daily pick-up from UPS, you may incur an additional pick-up charge. You should call UPS to confirm this.

How long will my package take to arrive?

Set To Celebrate ships most orders within 2 business days of the order being placed. Large orders, or orders with a lot of personalization may take longer. Generally, orders placed before 3pm on Monday through Thursday will ship 2 business days later (Monday will ship on Wednesday, Tuesday on Thursday, Wednesday on Friday and Thursday on the following Monday). If you place your order on a Friday before 12pm it will ship on Tuesday. If you place it after 12pm it will ship on Wednesday. Orders placed on Saturday or Sunday will ship on Wednesday. Unfortunately we cannot guarantee the arrival of a package unless you pay for expedited shipping. During the holiday season (November 15th through January 3rd) please allow extra time for your ground package to arrive. It is always a good idea to let us know the date of your event in the "Comments Section" located below where you enter your credit card & shipping information! Then, if there is any issue getting your order to you by that date, we can let you know.

Ground Shipping takes up to 5 - 7 business days from the time the package ships (Monday-Friday, do not count weekends). From experience, we recommend that if your party is on a Saturday or Sunday and you are ordering the Monday or Tuesday of that week, you select an expedited shipping option. Nothing is worse than having a beautiful party planned and all your party items arriving after the weekend. During the holiday season (November 15th through January 3rd) please allow extra time for your ground package to arrive.

2nd Day and Overnight shipping costs are available upon request. Please e-mail (PartySupport@SetToCelebrate.com) or call us 646-383-8497 and we will provide you with the additional cost. If you have any questions about ordering from Set To Celebrate, please contact us.

Do you offer Saturday delivery?

Please contact us for information and costs for Saturday delivery.

Do you ship outside the United States?

Currently we cannot ship outside of the US directly off of the website. If you are an international customer (including Canada and Puerto Rico), please e-mail us your order (you can put it into the shipping cart and "copy" and "paste" it into an e-mail and we will get you a shipping price. Once you agree to the price, we will send you a Paypal invoice for you to make your payment from.

Do you require a signature for deliveries?

No we do not, however, make sure you have a safe place for delivery if you are not going to be home. Once your package leaves Set To Celebrate, we cannot guarantee its safe delivery if there is no one home to accept it. If you have any concerns regarding this, have your package sent to your place of business or request a signature using the "Notes" during checkout (additional charge from Fedex and UPS). Set To Celebrate will e-mail you with a Fed Ex or UPS tracking number. Please be sure to track your package. This helps avoid lost packages, incorrect deliveries, and further problems. If you cannot be reached and there is a delivery issue, Set To Celebrate reserves the right to make all decisions with regard to the package. If a package is refused for delivery, you will be responsible for any shipping charges incurred by Set To Celebrate and any other related costs.

What happens if my package is refused delivery?

If a package is refused for delivery, you will be responsible for any shipping charges incurred by Set To Celebrate and any other related costs.

Can I track my package?

Yes. Set To Celebrate ships using Fedex and a tracking number will be sent to you with your order confirmation when you order ships. If your package is shipped USPS, you can request a delivery confirmation for $1.00 additional cost.



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